Shipping policy

At ShopWaves, we aim to make your delivery experience straightforward and reliable. Below, you’ll find information about shipping, estimated delivery times, tracking, and assistance with delivery issues.

Shipping Costs

We offer free standard shipping on all orders. Available delivery destinations are shown at checkout.

Estimated Delivery Times

Our estimated delivery time is 7–15 business days from the date your order is placed. Business days are Monday to Friday, excluding public holidays.

Delivery times may vary depending on your location, courier schedules, and customs clearance where applicable. Please allow additional time during busy shopping periods, public holidays, or unexpected disruptions.

These timeframes are estimates rather than guaranteed arrival dates. If your order has not arrived within the estimated timeframe, please contact info@shopwavyy.com so we can check its progress.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation by email. Once your order has been dispatched, we will send your tracking details so you can follow its delivery progress.

Tracking information may take some time to appear after dispatch, and updates may be less frequent while your parcel travels between facilities. If your tracking remains unchanged for several days or you need assistance, please contact our team.

Shipping Address Accuracy

Please check that your delivery address is complete and correct before placing your order. Include your street number, unit or apartment number where applicable, suburb, postcode, and any other details needed for delivery.

If you notice an address error, email info@shopwavyy.com as soon as possible with your order number and the correct details. We will do our best to assist, but address changes may not be possible once an order has been processed or dispatched.

Incorrect or incomplete address details may result in delays or the parcel being returned to the sender.

Missed Deliveries and Parcel Collection

If delivery cannot be completed, the courier may arrange another attempt or leave your parcel at a nearby collection point, depending on the service used.

Please monitor your tracking updates and follow any collection or redelivery instructions provided by the courier. Parcels that are not collected within the courier’s holding period may be returned to the sender.

Safe-Place Deliveries

Where permitted by the delivery service and your delivery instructions, the courier may leave your parcel in a safe place at your address.

If tracking shows your order as delivered but you cannot find it, please check your mailbox, entrances, designated safe areas, and building reception. You may also wish to check with household members or neighbours who could have accepted it.

If your parcel is still missing, contact info@shopwavyy.com so we can investigate with the courier.

Orders Returned to the Sender

A parcel may be returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect it.

If this happens, we will review the reason for the return and contact you to discuss the available options, which may include redelivery or a refund.

Where redelivery costs arise from an incorrect address supplied at checkout or an uncollected parcel, we will explain any applicable charges and obtain your agreement before resending the order.

Delayed, Lost, or Damaged Parcels

If your order is significantly delayed, appears to be lost, or arrives damaged, please email info@shopwavyy.com with your order number and a description of the issue. For damaged deliveries, please include photographs of the item and packaging where possible.

We will investigate with the courier and keep you informed of the next steps. Where an order is confirmed lost or arrives damaged, we will arrange an appropriate resolution, including a replacement or refund where applicable.

Nothing in this policy limits your rights under applicable consumer protection laws, including the Australian Consumer Law.

Contact Us

For questions about shipping or assistance with a delivery, please contact our team at info@shopwavyy.com.

Include your order number and the email address used at checkout so we can locate your order promptly. We aim to respond to all enquiries within 1–2 business days.