Refund policy
At ShopWaves, we want you to feel confident about your purchase. We offer a 15-day return policy, which means you have 15 days from the date you receive your order to request a return, subject to the conditions below.
To start a return, contact us at info@shopwavyy.com.
Return Eligibility
For change-of-mind returns, items must be unworn or unused, in the same condition they were received, with their original packaging and any attached tags. A receipt, order confirmation, or other valid proof of purchase is also required.
Please contact us before sending your item back. Once your return is approved, we will provide instructions explaining how and where to send your package.
Change-of-mind returns sent without prior approval, or items that do not meet these conditions, may not be accepted. These requirements do not restrict your rights relating to faulty, damaged, or incorrectly supplied goods.
Return Shipping
Customers are responsible for return postage costs for change-of-mind returns.
If your item is confirmed to be faulty, damaged on arrival, or incorrect, we will cover or reimburse reasonable return shipping costs where required by applicable consumer law.
We recommend using a tracked shipping service and keeping your postage receipt until your return has been processed.
Damaged, Faulty, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is damaged, faulty, or different from what you ordered.
Email info@shopwavyy.com with your order number, a description of the issue, and clear photographs where possible. We will assess the issue and arrange an appropriate remedy, which may include a repair, replacement, or refund, depending on the circumstances and your legal rights.
Exchanges
If you would like a different item, please request a return within 15 days of receiving your order. Once your return has been accepted, you can place a separate order for your preferred item.
For faulty or incorrect items, please contact us directly so we can arrange the appropriate solution.
European Union 14-Day Cooling-Off Period
Where EU consumer withdrawal rights apply, you may cancel your purchase within 14 days of receiving your goods, without providing a reason, subject to applicable legal exceptions. This statutory right is separate from our 15-day change-of-mind return policy.
To exercise this right, email info@shopwavyy.com within that period. You must then send the goods back within 14 days of notifying us.
You may inspect the goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics, and functioning may result in a deduction for diminished value, where permitted by law.
You are responsible for direct return shipping costs unless we agree otherwise or applicable law requires us to cover them.
Refunds under this right will be processed within the legally required timeframe, including standard outbound delivery charges where applicable. We may withhold the refund until we receive the goods or evidence that they have been returned, whichever occurs first.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days, unless a shorter timeframe is required by law. Your bank or payment provider may require additional time to make the funds available.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact info@shopwavyy.com.
Your Consumer Rights
Nothing in this policy excludes or limits your rights under applicable consumer law, including the Australian Consumer Law.
Our 15-day change-of-mind return period does not limit your right to seek a remedy for faulty or misdescribed goods. Original packaging and unused condition are not requirements for claims under Australian consumer guarantees.
Contact Us
For assistance with returns, exchanges, or refunds, please contact our team.
Email: info@shopwavyy.com